Brian Chastang
Brian Chastang
Brian has been working at Olympus for about two years. He loves that Olympus can feel like a small, close-knit team, even though it’s a big company. Get to know him more below!
Question: What drew you to customer service?
Answer: Customer Service was never something I sought out, it more or less found me. I come from a family of laborers, so my early professional career was manual labor jobs. Over the course of time it was obvious that I possessed the gift of gab, so a previous employer pulled me out of the warehouse and offered me a customer service position. It has been my passion ever since.
Q: What do you find most rewarding about customer service?
A: The best thing about customer service is hands down being able to solve a problem for a customer that nobody else could figure out. Sometimes a little bit of critical thinking and logic goes a long way to finding a solution. Not every situation is black and white, so you must be able to read and react to every individual scenario.
Q: What’s something your customers and coworkers don’t know about you?
A: I am a fierce competitor. I always want to strive to be the best at what I am doing. I may not have always been the best at any one thing, but you knew for sure that I was going to work as hard as I could to maximize my potential. I played multiple sports in high school and continued on to play college basketball and was awarded captain my final season. This has carried over to my professional career as I am always striving to be the best I can be within my role and take on new roles and responsibilities when able.
Q: What’s something that you wish more customers knew about?
A: I wish the customers understood how hard our customer service team works and how much they truly care. Olympus is a wonderful company with a vast array of products. With all the different areas of industry that Olympus excels, it brings together a wide variety of customer bases. Each industry has different standards and requirements that they operate with and that requires our CSRs to learn a large spectrum of information. It is a demanding position, but it is also very rewarding when you are able to meet customer needs.