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显微镜解决方案

显微镜常见问题

1. Where can I find product documents for my microscope?

For product documentation, such as user manuals and part diagrams, please fill out our microscope techncial support form. Our Technical Assistance Center should respond to your request within 24 hours. Please note that requests for material or regulatory certificates normally take two weeks to process.

2. What are the different types of objective thread sizes for Olympus compound microscopes?

RMS (Royal Microscopy Society) ISO Standard...........20.32 mm × 0.706 mm (36 threads/inch)
NEO (Brightfield/Darkfield "BD")....................................M26 × 0.706 mm (36 threads/inch)
XL (Bio Laser Confocal Fluorescence)..........................M25 × 0.750 mm
XLFLUOR (Macro Fluorescence)..................................M34 × 1.0 mm

3. My BX41/BX45 microscope light has stopped working. What should I do?

Due to age and/or amount of use, the internal power supply for your BX41/BX45 microscope may have failed. If so, we recommend ordering the following electrical replacement kit, as well as a new lamphouse for your microscope. The updated electronics in the replacement kit will enable your BX41/BX45 microscope to continue to perform for many years to come.

AW540700 POWER BD ASSY, for models BX41TF or BX45TF
AW540703 POWER BD ASSY, for models BX41TF-5 or BX45TF-5
5-UL1035 U-LS30-4-5:6 V/30 W LAMP SOCKET FORfor BX™ FRAMEframesS ANDand SZX™ STANDSstands

Please note: Olympus recommends having the electrical replacement kit installed by a trained microscope service or biomed technician. Our Technical Assistance Center can answer your questions, help troubleshoot, or provide installation assistance over the phone at 1-800-225-8330 option 4, then option 1.

To place an order, please contact our customer service department at 1-800-225-8330, option 1.

4. I need to purchase a replacement AC adaptor for my microscope. Which one do I choose?

CX21, CX22, CX23, CX33, CX43.................................DP155800
BX43, BX46..................................................................DP150300
U-DO3, U-SDO3, U-MDO.............................................DP176000
DP21-SAL....................................................................AW586800
DP2-SAL......................................................................AW698600
DP73 DP-PXU..............................................................JW421500
SZX-ILLT (LED BASE)..................................................M-0315
BX53M...........................................................................DP150300
BX63 TPC/IX83 TPC.....................................................DP152500
SZ2-CLS.......................................................................JW456900

To place an order, please contact our customer service department at 1-800-225-8330, option 1.

5.Which industrial microscopes are no longer supported by Olympus?

Parts and service are no longer supported for the following industrial microscope systems: STM5, OLS3x00, MX40, MX50, MX80, MX51, MX61, and AL110. End of service letters can be requested here.

6. Which version of OLYMPUS Stream™ software supports Windows 10?

Windows 10 compatibility starts with OLYMPUS Stream version 2.2 and up. If you have OLYMPUS Stream v. 2.1, you may upgrade to 2.2 for free. All versions prior to 2.1 require a purchased upgrade license. Some older cameras are not supported in Windows 10, such as the DP25, DP70, and DP71 cameras. If you have one of these cameras and are upgrading to Windows 10, you must purchase a new camera. Please contact your local Olympus industrial microscope sales representitive for options and pricing.

7. How can I upgrade my OLYMPUS Stream installation to support Windows 10?

OLYMPUS Stream version 2.2 or higher supports the Windows 10 operating environment. To upgrade your OLYMPUS Stream license, please contact your local Olympus industrial microscope sales representative for options and pricing.

8. Can I upgrade OLYMPUS Stream software from a hardware license to a soft license?

Yes, we continue to offer OLYMPUS Stream upgrades from a hardware (USB dongle) license to a soft license. A soft license is specific to one PC installation. Contact your local Olympus industrial microscopy sales representative to purchase the upgrade.

9. How do I move my OLYMPUS Stream software to a new PC?

Olympus can help you with the installation on your new PC. Please fill out our microscope technical support form, or call us at your convenience for help from one of our technicians. Call 800-225-8330, select option 4, then option 1.

Here are the steps to transfer the software yourself:

How to Move OLYMPUS Stream Software to a New PC

To move your OLYMPUS Stream installation to a new PC, you must know your license key(s), deactivate* them, download the correct version of OLYMPUS Stream software, and reactivate your license on your new PC (along with an upgrade license, if applicable). You can also save a configuration file to make the transition easier.

*Important: before deactivating your license, write down the serial number or product key of the license—either one will work. Be sure to save your license. It is useable on only one system at a time. If it is lost, we may not have the ability to recover it for you.

To find the serial number(s):

  1. Open OLYMPUS Stream software
  2. Click on Help in the Menu bar
  3. Select About
  4. Click on More System Info
  5. The first category is the license. Capture the serial number(s)
  6. Click on Close

To save your microscope configuration:

  1. Open OLYMPUS Stream software
  2. Click on Acquire from the Menu bar
  3. Hover over Devices
  4. Select Device Settings
  5. Look for the floppy disk icon and save the file to the desktop; give it a relevant name
  6. Check the configuration pulldown menu for any other configurations and save those accordingly
  7. Copy the saved files to a flash drive or network

Note: for newer versions of OLYMPUS Stream software, you can save a restore point that will capture all data about your OLYMPUS Stream installation.

To save a restore point:

  1. In OLYMPUS Stream software, click on Acquire from the Menu bar
  2. Hover over Devices
  3. Select Create System Restore Point
  4. Follow the Prompts and save the file to a flash drive or network

To deactivate your license:

  1. Open OLYMPUS Stream software
  2. Click on Help from the Menu bar
  3. Click on Deactivate License and follow the prompt
  4. The PC will need access to the internet to deactivate the license
  5. Once that is done, the license is free to use on another PC

To move your OLYMPUS Stream installation to a new computer:

  1. Go to olympus-ims.com/service-and-support/downloads/
  2. Scroll down until you see the section titled Olympus Stream
  3. Expand it and select the version of OLYMPUS Stream software applicable to your installation
  4. You will be asked to log on; create an account if you do not already have one
  5. If prompted for a serial number, you can use your license serial number or enter aaaaaaaaaaa (11 a's)
  6. The file is about 2.5 GB and may take a while to download depending on your internet connection

Note: If you have a firewire camera, it requires a specific firewire card. If you are replacing the computer, you must move the firewire card to the new computer. However, some older firewire cards are PCI, and most new computers do not have PCI slots anymore. If that is the case, you can purchase a new firewire card from Olympus that is vetted to work with your camera.

Some USB 3.0 cameras were shipped with a dedicated USB3 PCIe card. If you have that card, please move it to the new computer.
 

To install a new version:

  1. Log on to the Windows 10 PC with an Admin account
  2. Once the file is downloaded, load it onto the new Windows 10 PC
  3. Unzip the file
  4. Run the Setup.exe file with Admin privileges
  5. Follow the prompts
  6. If you are updating an existing Stream 1.8–1.9.4 installation to 2.2 or higher, you must enter the update license key into the installer along with your current 1.8–1.9.4 license key
  7. If you only have the serial number of the software license, call us and we can look up the license key for you

To restore the software configuration:

  1. Open OLYMPUS Stream software
  2. Click on Acquire from the Menu bar
  3. Hover over Devices
  4. Select Device Settings
  5. Look for the folder icon and load the .odc file to the flash drive or network
  6. Repeat for multiple saved configurations if applicable

Note: for newer versions of OLYMPUS Stream software, you can restore from a restore point.

To restore from a restore point:

  1. In OLYMPUS Stream software, click on Acquire from the Menu bar
  2. Hover over Devices
  3. Select Restore System Restore Point
  4. Follow the Prompts and load the file to a flash drive or network

10. What is the last build OLYMPUS Stream software that supports the DP70, DP71, and DP25 cameras?

OLYMPUS Stream version 2.2. However, these cameras are not supported in the Windows 10 operating environment.

11. What is the correct firewire driver for the DP21 and DP26 cameras?

In your computer's device manager, go to the driver properties of your IEEE 1394 device and select "Update driver." Then, select "Browse my computer." On the next screen, choose "Let me pick from a list of available drivers on my computer." Next, choose the OLYMPUS MICROSCOPE 1394 DIGITAL CAMERA SYSTEM and select "Next." Your driver should now be loaded. If you have any questions or need assistance, please contact our Technical Assistance Center at 1-800-225-8330, option 4, then option 1.

12. Is there an easy way to save my microscope configuration in OLYMPUS Stream software?

Yes. In OLYMPUS Stream software, go to Acquire>Devices>Create System Restore Points. Follow the prompts to save the configurations.

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